Assessor Resource

AURVLA001
Identify and report vehicle claim fraud indicators

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the performance outcomes required to identify and report fraud indicators associated with a vehicle insurance claim.

The unit applies to those who identify signs of fraudulent activity on inspection of vehicles; collecting and evaluating information, and providing a written assessment report. Work may relate to light vehicles, commercial vehicles, heavy vehicles, agricultural and plant equipment, recreational vehicles and motorcycles.

Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Prepare for vehicle assessment

1.1 Assessment information is gathered

1.2 Assessment information is reviewed and interpreted

1.3 Safety requirements relating to vehicle claim fraud indicators are identified

2. Inspect the vehicle for fraud

2.1 Fraud indicators are identified and recorded

2.2 Workplace policies and procedures, industry guidelines and legal requirements are read and interpreted

2.3 Vehicle is assessed in line with compliance requirements

3. Determine suitable action

3.3 Possible actions to deal with fraud indicators are determined

3.2 Action consistent with nature of claim, assessment made, and workplace and legal restraints is decided

4. Prepare assessment report

4.1 Comprehensive report is prepared specifying full results of identified fraud and vehicle assessment

4.2 Recommendations are documented, including actions and justifications

4.3 Report is submitted and filed according to workplace procedures

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Prepare for vehicle assessment

1.1 Assessment information is gathered

1.2 Assessment information is reviewed and interpreted

1.3 Safety requirements relating to vehicle claim fraud indicators are identified

2. Inspect the vehicle for fraud

2.1 Fraud indicators are identified and recorded

2.2 Workplace policies and procedures, industry guidelines and legal requirements are read and interpreted

2.3 Vehicle is assessed in line with compliance requirements

3. Determine suitable action

3.3 Possible actions to deal with fraud indicators are determined

3.2 Action consistent with nature of claim, assessment made, and workplace and legal restraints is decided

4. Prepare assessment report

4.1 Comprehensive report is prepared specifying full results of identified fraud and vehicle assessment

4.2 Recommendations are documented, including actions and justifications

4.3 Report is submitted and filed according to workplace procedures

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Assessment information must include:

assessment notification detailing:

claims handler

insurance policy details where applicable

vehicle owner details

vehicle details

driver details

incident details

vehicle inspection details, including assess without prejudice or assess and authorise

digital images

quote for repairs or total loss determination.

Safety requirementsmust include:

first aid equipment

personal protective equipment and clothing

safety equipment.

Fraud indicators must include two of the following:

claim report inconsistent with vehicle damage

manufactured damage

staged accidents.

Workplace policies and procedures must include:

recording and reporting procedures

safe work procedures.

Industry guidelines must include:

instructions issued by authorised organisation or external persons

industry codes of practice

verbal, written and graphical instructions.

Legal requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and must include:

commercial-in-confidence practices

Competition and Consumer Act

confidentiality and privacy

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

relevant industry codes of practice

Written-Off Vehicles Register (WOVR) managed by each State and Territory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assessment information is gathered 
Assessment information is reviewed and interpreted 
Safety requirements relating to vehicle claim fraud indicators are identified 
Fraud indicators are identified and recorded 
Workplace policies and procedures, industry guidelines and legal requirements are read and interpreted 
Vehicle is assessed in line with compliance requirements 
Possible actions to deal with fraud indicators are determined 
Action consistent with nature of claim, assessment made, and workplace and legal restraints is decided 
Comprehensive report is prepared specifying full results of identified fraud and vehicle assessment 
Recommendations are documented, including actions and justifications 
Report is submitted and filed according to workplace procedures 

Forms

Assessment Cover Sheet

AURVLA001 - Identify and report vehicle claim fraud indicators
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AURVLA001 - Identify and report vehicle claim fraud indicators

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: